Shipping Policy

We will prepare your order and ship from our CN office within 2-3 business days❤ after your payment.Orders placed Friday through Sunday will ship out Monday.  You will receive a confirmation email instantly after you placed an order! Please check your promotions folder if you didn't receive one. Sometimes the email goes there and that's why you can't find it!

Once your order has been shipped, we will send you an email containing a tracking number. Please allow 48 hours from the time you receive it until tracking information is made available.We support worldwide shipping.For international shipments, the tracking we provided you is your local tracking number. The tracking will update when it arrives at your local post office- So please don't be worried!

As we ship orders Monday - through Friday, tracking details cannot be supplied on weekends. If you did not receive an email with tracking details or have questions, please feel free to contact us at: support@maotaimeng.net

All our orders are shipped via our warehouse in Shenzhen.Therefore, we offer free shipping for most countries —WOO! For US domestic orders, orders will ship out through USPS. For international orders, we predominately use DHL or local carriers for deliveries to major cities. We also include customs and duties for you guys so you don't have to worry about it! Please allow 5-12 business days after shipping for delivery. —they’re so worth the wait!!

Lastly, please note that preordered items means we are creating these beautiful pieces to you and it usually takes around 5-10 business days to ship your order. You can contact us to know the exact restock time! If an item is on preorder, it will either be indicated in the purchasing click button. If an item in your order is on preorder whereas the other item(s) is not, please note that the entire order will ship together!

We Support worldwide shipping
Free Standard shipping (delivery within 5-10 business days).
Express shipping fee is 19.99$(delivery within 4-6 business days)

 

Refund Policy

We offer our customers a 30-day return policy, which means you have 30 days after receiving your item to request a return!❤

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

1. For problematic returns such as defective ones, you can request a replacement or refund with picture proof.

2. For returns without problematic issues, we only offer store credit or the customer can send it back to our US warehouse for a refund.

To start a return, you can contact us at support@maotaimeng.net. If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping fees if it is a non-problematic return.

We recommend you send back any returns using a signed postal service. Once we have received your return, it will be processed as quickly as possible. Please allow 30 days from the date of your return being processed for the refund to credit your original method of payment. We reserve the right to refuse any returns which do not meet our return policy requirements.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Please also note that if the customer decides to ship the item back, we are currently unable to cover the return shipping cost, but we are working hard on collaborating with logistics partners to cover the return shipping cost.


You can always contact us for any return questions at support@maotaimeng.net.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Please get in touch if you have questions or concerns about your specific item.

 

Customer Reviews

Overall rating: 4.9 / 5 from 79 reviews.

Great product, just like the photos, will order more next year :)

Gray Cat™

Customer photo review of Black Cat™

The delivery took a long time, over a month after my order. But it was well worth the wait. The bag is beautiful, excellent quality, very cute bag. I love that it came in double packaging and gift bag for extra protection.

Black Cat™

Good quality, the bag is really well made and very soft, a good size and the cat eyes look like they follow you around the room!

Chartreux & White™

I even had to wait for the delivery a second time, but the delivery itself was quick. The bag is high-quality and feels nice to the touch.

Black Cat™

Very fast shipping time to the US. This is my 2nd time ordering. And I’m not disappointed. The boxes they come in make a beautiful presentation.

Chartreux & White™

Very fast shipping time to the US. So cute! The boxes they come in make a beautiful presentation.

Chartreux & White™

So Cute

Gray Cat™

Amazing quality and fast delivery. My girlfriend loves it.

Black Cat™

Wonderful

Black Cat™

I bought the purse for myself last year and was so excited to get the keychain to match. Was not disappointed. Beautiful quality as always.

Handmade Cat Pendant Keychain™

I bought the purse for a friend, and this is the keychain to go with it. She’ll love it!

Handmade Cat Pendant Keychain™

It is beautiful and the gift recipient loved it!

Black Cat™

He looks just like my cat! I have the smaller one too, but the large one accommodates a lot of stuff. It's really well made, the material is lovely and fluffy, the cat interior trim is an added bonus. I love fun handbags and this doesn't fail in that department. It is excellent quality and I would buy again from this maker - well, I did! - the large and small black cat bags are mine. Thanks for making them!

Black Cat™

Customer photo review of Silver Shaded™

So I bought this purse for my girlfriend. She was really satisfied with. Good experience opening the box. The cat is also really cute. Recommended!

Silver Shaded™

Really worth the wait, it's so beautiful

Milk Cat™

In short, it's great!

Milk Cat™

It's so cute!

GARFIELD™

Customer photo review of Yellow Cat™

Girlfriend loved it, made it very realistic, the family cat also thought I was holding a cat home again

Yellow Cat™

Customer photo review of Yellow Cat™

The craftsmanship is really good, and the boss has a good attitude.

Yellow Cat™

Customer photo review of Yellow Cat™

Waited a long time to finally come, especially cute workmanship is also very good

Yellow Cat™

Customer photo review of Black Cat™

Very fast logistics, solid packaging, very like it

Black Cat™

Customer photo review of Black Cat™

It's really perfect

Black Cat™

Customer photo review of Black Cat™

It's so pretty, I love it! Come back for another color next time

Black Cat™

Customer photo review of White Cat™

My niece especially like it

White Cat™

Customer photo review of White Cat™

Put in the house, friends think it is too much like the real cat

White Cat™

Customer photo review of White Cat™

So cute, a gift for my best friend

White Cat™

Customer photo review of White Cat™

Pretty good, the wife likes it very much, there is a need to remind friends, if you really need, must be ordered in advance, this is a custom model.

White Cat™

Customer photo review of White Cat™

Received the delivery can not wait to open, the experience is too good, open the gift box fragrant, the cat is super cute, and so I have the money to buy a small black.

White Cat™

Customer photo review of Chartreux & White™

Bought for a friend, the feedback said super cute, like it

Chartreux & White™

The shipping was very fast and the packaging was top notch. It's obviously for your own use, but it feels like you're opening a gift for yourself.

Siamese Cat™

Customer photo review of Siamese Cat™

Bought it for my wife and she really likes it~~~

Siamese Cat™