FAQs

1. Do I need to have an account to order?

No, you can place an order as a guest. However, creating an account allows for a faster checkout process, access to your order history, and updates on promotions and new arrivals.

2. How do I know my order has been placed successfully?

You will receive an email confirmation with your Order Number and purchase details. If you don’t see it, please check your spam or promotions folder.

3. What payment options are available?

We accept major credit cards (MasterCard, Visa, American Express, Discover), PayPal, and Apple Pay.

4. Is it safe to use my credit card on your website?

Yes, our website uses SSL encryption and a reliable payment gateway to ensure your data is secure. Your credit card information is not stored on our servers.

5. Do you ship worldwide?

Yes, we offer worldwide shipping. If your country is not supported by our logistics, we will notify you immediately and adjust your order accordingly.

6. What are your shipping rates?

Standard Shipping: Free (5-10 business days).
Express Shipping: $19.99 (4-6 business days).

7. When will my order be shipped?

Orders are prepared and shipped within 2-3 business days after payment. Orders placed Friday through Sunday will be processed on Monday. For preorders, items typically ship within 5-10 business days.

8. How can I track my order?

Once your order is shipped, you will receive a tracking number via email. Please allow 48 hours for tracking information to update. You can track your order at www.17track.net.

9. What is your return policy?

We offer a 30-day return policy:
Defective Items: Request a refund or replacement with picture proof.
Non-defective Returns: Receive store credit or send the item back for a refund (return shipping at the buyer’s expense).
To start a return, contact us at support@maotaimeng.net.
Please do not send items back without prior approval.

10. Are there any conditions for returns?

Items must be in original condition, unworn, and unused. Refunds will be processed once the return is received and inspected.

11. What if my item is damaged or incorrect?

Inspect your order upon arrival.
If there is damage or you received the wrong item, contact us immediately at support@maotaimeng.net so we can resolve the issue.

12. About Quality

All cat-themed bags undergo strict material selection and inspection before shipping to ensure quality. Please note that minor shedding of faux fur is normal. Perfectionists are advised to purchase with caution.

13. About Color Differences

All products are photographed in natural light. Due to lighting angles and screen contrast, slight color differences may occur, which are considered normal. Please refer to the actual product color upon receipt.

14. How do I care for my cat-themed bag?

For faux fur materials, use specialty detergents for hand washing specific areas. After washing, use a hairdryer to gently dry and style the fur for a soft, neat appearance.

Customer Reviews

Overall rating: 4.9 / 5 from 79 reviews.

Great product, just like the photos, will order more next year :)

Gray Cat™

Customer photo review of Black Cat™

The delivery took a long time, over a month after my order. But it was well worth the wait. The bag is beautiful, excellent quality, very cute bag. I love that it came in double packaging and gift bag for extra protection.

Black Cat™

Good quality, the bag is really well made and very soft, a good size and the cat eyes look like they follow you around the room!

Chartreux & White™

I even had to wait for the delivery a second time, but the delivery itself was quick. The bag is high-quality and feels nice to the touch.

Black Cat™

Very fast shipping time to the US. This is my 2nd time ordering. And I’m not disappointed. The boxes they come in make a beautiful presentation.

Chartreux & White™

Very fast shipping time to the US. So cute! The boxes they come in make a beautiful presentation.

Chartreux & White™

So Cute

Gray Cat™

Amazing quality and fast delivery. My girlfriend loves it.

Black Cat™

Wonderful

Black Cat™

I bought the purse for myself last year and was so excited to get the keychain to match. Was not disappointed. Beautiful quality as always.

Handmade Cat Pendant Keychain™

I bought the purse for a friend, and this is the keychain to go with it. She’ll love it!

Handmade Cat Pendant Keychain™

It is beautiful and the gift recipient loved it!

Black Cat™

He looks just like my cat! I have the smaller one too, but the large one accommodates a lot of stuff. It's really well made, the material is lovely and fluffy, the cat interior trim is an added bonus. I love fun handbags and this doesn't fail in that department. It is excellent quality and I would buy again from this maker - well, I did! - the large and small black cat bags are mine. Thanks for making them!

Black Cat™

Customer photo review of Silver Shaded™

So I bought this purse for my girlfriend. She was really satisfied with. Good experience opening the box. The cat is also really cute. Recommended!

Silver Shaded™

Really worth the wait, it's so beautiful

Milk Cat™

In short, it's great!

Milk Cat™

It's so cute!

GARFIELD™

Customer photo review of Yellow Cat™

Girlfriend loved it, made it very realistic, the family cat also thought I was holding a cat home again

Yellow Cat™

Customer photo review of Yellow Cat™

The craftsmanship is really good, and the boss has a good attitude.

Yellow Cat™

Customer photo review of Yellow Cat™

Waited a long time to finally come, especially cute workmanship is also very good

Yellow Cat™

Customer photo review of Black Cat™

Very fast logistics, solid packaging, very like it

Black Cat™

Customer photo review of Black Cat™

It's really perfect

Black Cat™

Customer photo review of Black Cat™

It's so pretty, I love it! Come back for another color next time

Black Cat™

Customer photo review of White Cat™

My niece especially like it

White Cat™

Customer photo review of White Cat™

Put in the house, friends think it is too much like the real cat

White Cat™

Customer photo review of White Cat™

So cute, a gift for my best friend

White Cat™

Customer photo review of White Cat™

Pretty good, the wife likes it very much, there is a need to remind friends, if you really need, must be ordered in advance, this is a custom model.

White Cat™

Customer photo review of White Cat™

Received the delivery can not wait to open, the experience is too good, open the gift box fragrant, the cat is super cute, and so I have the money to buy a small black.

White Cat™

Customer photo review of Chartreux & White™

Bought for a friend, the feedback said super cute, like it

Chartreux & White™

The shipping was very fast and the packaging was top notch. It's obviously for your own use, but it feels like you're opening a gift for yourself.

Siamese Cat™

Customer photo review of Siamese Cat™

Bought it for my wife and she really likes it~~~

Siamese Cat™